At Alora, we take great care in crafting and curating each piece — but we understand that sometimes things don’t go as planned. Below is our straightforward returns and refund process:

⟶ Order Cancellations

• Before Dispatch:
  Orders can be cancelled within 12 hours of placement or before dispatch, whichever comes first. Contact us immediately at 069 281 5642.

• After Dispatch:
  Once your order has been shipped, we are unable to cancel it.

• Custom/Made-to-Order Items:
  Unfortunately, we cannot cancel custom, engraved, or made-to-order jewellery once production has begun.

⟶ Return Eligibility

We accept return requests within 1 day of receiving your order.

To be eligible, items must be:

• Unworn and in original condition

• Returned with original packaging, tags, and certificates

• Not a custom, engraved, or made-to-order item

• Not earrings (for hygiene reasons)

⟶ Return Process

• Email us at aloraforthelady@gmail.com with:

  • Order number

  • Reason for return

  • Clear photos (if damaged or defective)

  • Whether you prefer a refund or exchange

We’ll inspect your return within 3–5 business days. Approved credits will be processed within 7–10 business days.

⟶ Non-Refundable Items

• Gift cards

• Sale or clearance items

• Earrings

• Custom/personalised jewellery

⟶ Shipping Costs

• If we made a mistake (e.g., wrong or defective item):
  We will cover return shipping. Please include your receipt.

• For voluntary returns/exchanges:
  Return shipping is the customer’s responsibility. Shipping fees are non-refundable.